The Partnership Guideline
RETURN & EXCHANGE POLICY
Entity Brands endeavours to make you happy, and we back that up with our return policies. If you are not pleased with your purchase, just contact us within 30 days of purchase to lodge a return authorization and we will give you a refund or replacement for the goods. While we hope it doesn’t come to that, we’ll make it as painless as possible.
Please keep the goods in a new condition, unworn, with tags intact, and in their original packaging.
Please note, change of mind, and returns resulting from customer error will incur in a 15% restocking fee. Where possible we will try to avoid this and the associated fees.
PRODUCT SAMPLE POLICY
Entity Brands understands the challenges of selling apparel. Where you need a physical sample we can help.
Single unit samples for your customers can be ordered as normal, using your online portal.
Dedicated showroom samples, featuring a product information swing tag attached can be requested at 50% off your wholesale price. The grommeted samples include the product specification and all available fabric swatches for that style. An extremely handy, one stop, selling tool.
Alternatively, you can purchase samples for sizing or other needs and receive refunds upon their return. The return and exchange policy applies.
We are happy to work with you to prepare your staff for the next big opportunity not only by equipping them with product knowledge but with tricks and tips on apparel sales.
We have extensive training material available;
- Product Spec sheets with detailed information across our entire range
- Video webcasts to explain product categories, sales topics and techniques.
Entity Brands, is here to help. We can help with digital sales proposals and customized marketing material to make assist in the sales process. Let us know how we can help, and we will do our best to work with and for you.
FREIGHT & DISPATCH
Stock is king! We have high stock levels across all lines. Please allow 7-10 day dispatch. Due to the size of our product portfolio many items are housed in our offshore warehouse. We will ship as soon as we can and do carry a core line of stock in our Sydney warehouse for express dispatch.
EASY ONLINE ORDERING
Our integrated online ordering platform allows you to quickly view your price for each product, create quotes, place orders, track orders, view statements and order history. With advanced filtering the portal will also be a valuable product directory helping you find the right products, at the right price, fast.
Our advanced online portal allows you to upload your company logo and drop ship straight to your customers. The picking slip in the package will automatically be printed with your company logo! Our warehouse is your warehouse!
RETAIL BRAND AGREEMENT
All Retail Brand apparel (Nike Golf, Ogio, Ogio Endurance) must be branded (by the customer, or us) and cannot be sold as blank merchandise. The Brand Embellishment Agreement must be signed if anyone will be purchasing these brands.